Rebelou

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	Complaint Handling Complaint Handling Add to cart Details Costs: 250 pts Details Service Standards for Complaint Handling This course gives you the tools to handle complaints in the service industry. It covers what complaints are, how to show empathy and listen to the guests and how to solve the complaints. Costs 250 Points (€11.25 incl. VAT) Telephone Handling Telephone Handling Add to cart Details Costs: 200 pts Details Service Standards for Telephone Handling Telephone handling shows you how to answer the telephone in a friendly and professional way. Costs 200 Points (€9 incl. VAT) Restaurant Service Restaurant Service Add to cart Details Costs: 250 pts Details Service Standards for Restaurants Restaurant service shows you the basic service standards for restaurants, from greeting to taking orders, serving food and up-selling. Costs 250 Points (€11.25 incl. VAT) Wine Service Wine Service Add to cart Details Costs: 300 pts Details How to open and serve a bottle of wine This course gives you the tools to present a bottle of wine to the guests, open the wine at the table and pour it for the guests. Costs 300 Points (€13.50 incl. VAT)


What it is?	How does it work?	News
	Rebelou offers solutions; we have designed bitesize e- learning courses for team development to improve the service in your hotel, restaurant or cafe. Our courses are focused on training your employees to become skilled professionals delivering service and higher return on investment.	Please click for a list of known Internet Explorer bugs. posted: 14-07-2009 by Rinux So the first 3 course are now online ready to be tested!! Once we receive all the valuable feedback from our testers we will update the website and courses to reflect this. posted: 14-07-2009 by Annemarie
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